Public Google reviews from the board members and homeowners who work with our managers week to week — board presidents, committee chairs, and the people who called the emergency line on a Saturday.
I’m the HOA Board President and this review is specifically for Rose Spencer who’s our community manager. … I admittedly and unapologetically have high expectations standards especially when it comes to community matters. With that being said, it’s not often that I’m sincerely surprised by anyone’s work ethic. Rose is a welcomed surprise on a daily basis.
Jana with Landmarc Real Estate is absolutely amazing. I am a part of the Board of Directors in my neighborhood and ever since she’s been on board the last couple of months, our community has seen a great change. She’s amazing with communication, taking initiative, and following up in a timely manner.
I would like to take this opportunity to pass along my appreciation and acknowledge our Hampton Oaks HOA Property Manager Jen Neundorfer and her Administrative Assistant Shannon Williams. Their professionalism and knowledge of all aspects related to maintaining our community is outstanding. In my role as Chairman of the Landscape and Grounds Committee I have had many opportunities to work directly with Jen and Shannon on landscaping projects within our community.
Landmarc Real Estate has been a trusted partner for my HOA for the past couple of decades and has provided excellent service. The property manager Susan Weston has provided outstanding service and management to the HOA Board Members and helped our neighborhood navigate many difficult changes over the past years. Our neighborhood is in a much better place thanks to Susan.
Landmarc provides steady guidance and oversight in partnership with our Board, grounded in transparency, follow-through, and integrity. That collaborative approach has brought structure, confidence, and accountability back into the process. … Highly recommend Landmarc to any community looking for an ethical, capable, and professional HOA management partner.
From day one she has been responsive, clear, and proactive. Nothing slips through the cracks. Our community is in much better hands.
I had an incident involving parking and had to use the emergency service hoping to get a resolution. Thankfully, the receptionist was very helpful and understanding and took the proper notes and forward my message to Rose Spencer. She called me back within 30 min on a SATURDAY. Yes let me repeat, on her day off on a SATURDAY! She quickly handled the situation and notified the appropriate party and I was able to have my parking spot back swiftly.
Very grateful for Taylor Keller’s help in resolving a wide variety of issues, including his efforts to coordinate all the shoveling and plowing after the recent snowstorm. He continues to impress as GM of our HOA at Regency at Chancellorsville.
I had an ongoing problem with the garbage pickup service failing to consistently complete the garbage pickup at my residence. The Landmarc representative worked diligently to investigate the problem and ensure it was corrected as soon as possible. I am completely satisfied with the response and highly recommend Landmarc Real Estate to any other HOAs that need management services.
Our community switched to Landmarc after years of awful service from another company. Our Community Manager is Melissa Wilkins and she has been nothing short of a blessing! She has worked with me and the rest of the Board tirelessly to clean up the mess we unfortunately had to bring to her. … If you’re a Board Member looking for a new management company, I would highly recommend Landmarc.
As a home owner since 2017, I was very impressed by the quick response that I received from the Community Manager, Ms. Melissa Wilkins. She listened to my concerns very attentively and was able to give me a positive response right on time. … There is big difference in many aspects since Landmarc took over property management and we hope that they will keep it up.
Just a huge shout out for the Landmarc team at Fawn Lake. They have been with us just a year and we are glad to have them! they are so responsive and recently, made the 4th of July a fantastic event. They work so well with our own resident committees to make things run smoothly.
We just pulled off an incredible 4th of July event in our neighborhood, Fawn Lake. the staff at Landmarc is what made this event so successful. From set-up on Friday where myself and the entire Landmarc team decorated and made the neighborhood party-ready! to the morning of the 4th where the Landmarc team arrived at 5:30am! to start getting the roadways cleared for our amazing parade. This team is truly the best of the best.
Ever since Megan Deabler jumped on board with our HOA, she has been a great addition to our little family of homeowners. She is efficient, prompt, receptive and proactive at our meetings. I do the minutes for our meetings and Megan always answers my questions so I can complete my task. She does well with keeping up with communications with the community — letters, documents, emails, important notices, etc.
Kay Stevens, community manager at Austin Ridge, has been a pleasure to work with on various issues during the time we lived in the community. Specifically, and most recently, she helped us as we were preparing our home for sale. Her expert assistance with submitting our ARB request for property improvements and shepherding it through the process proved invaluable. Kay has always been able to strike a balance between high community standards and expert resident assistance.
She greets you with a smile and handles things quickly. One of the most consistently wonderful changes our community has seen.
Taylor Keller was great to work with. He met us on-site, showed us where the electrical room was, and walked us over to the pool so we could get started with our work. He was professional, friendly, and made sure we had everything we needed to complete the job efficiently. It’s always appreciated working with a property manager who’s organized, communicates well, and helps keep projects moving smoothly.
Aladrian does a fabulous job. I’m amazed how she keeps up with everything and keeps a smile on her face. Always friendly and professional.
Pulled straight from our Google listing — not written, edited or chosen by us.
I've had a very positive experience interacting with Rose Spencer. She has always been friendly, professional, and approachable, and it's clear that she genuinely cares about the community. Her communication is excellent. She responds promptly, keeps everyone informed, and is always willing to answer questions or provide updates when needed. I also appreciate her positive attitude and the way she handles situations with patience and professionalism. She is organized, dependable, and makes people feel heard and respected. It's clear that she is committed to helping the neighborhood and making things run smoothly.
A few days ago, I contacted my property manager to request an additional trash bin for someone who will be receiving dialysis in my home. I ended up speaking with Rose Spencer. Although I had never met Rose before, by the end of our conversation I felt as though I had known her for years. She not only provided me with the information I needed, but she also genuinely cared about my situation. She took the time to share her own personal experience with dialysis and explained how she and her husband managed the extra medical waste that comes with the process. I was incredibly grateful for her willingness to share what she had learned, and her advice will end up saving me money in the long run. Over the years, I’ve spoken with many property managers, but I have never experienced the level of customer service that Rose provided. A few days later, I had to contact Landmarc again regarding my mailbox, and once again Rose exceeded my expectations. She not only gave me the email information I needed, but she also went the extra mile by contacting the vendor herself so they would be expecting my message. It’s rare these days to encounter someone who is so warm, compassionate, and genuinely committed to helping others. Rose’s kindness, professionalism, and willingness to go above and beyond made what could have been a stressful situation feel effortless. Thank you, Rose, for your outstanding customer service, your compassion, and for making everything so seamless. You are truly an asset to Landmarc.
I had a wonderful experience with Landmark Real Estate. From start to finish, the team was professional, responsive, and genuinely helpful. I especially want to thank Rose Spencer for going above and beyond. She helped me with everything, answered all of my questions with patience, and made the entire process feel easy and stress-free. She was incredibly kind, knowledgeable, and supportive every step of the way. I truly appreciate all of her help and would highly recommend Landmark Real Estate, especially Rose Spencer, to anyone looking for exceptional service.
I am writing this review for Bakhcha. She is consistently responsive, professional, and respectful in every interaction. She follows through on requests promptly and always makes sure the job gets done efficiently. What stands out most is her excellent communication. She keeps residents informed, responds quickly to questions and concerns, and is always courteous and approachable. Her dedication, reliability, and attention to detail make working with her a positive experience. It's clear that Bakhcha genuinely cares about providing outstanding service and supporting the community. She goes above and beyond to resolve issues and ensure everything is handled smoothly.
⭐⭐⭐⭐⭐ I’ve had a great experience working with Rose Spencer at Landmarc Real Estate. From the time I moved into the Townes of Ashleigh, Rose was friendly, professional, and very responsive. She made the parking hangtag process easy and was always willing to answer my questions promptly. I really appreciate her dedication to the residents and the excellent customer service she provides. Thank you, Rose, for making the transition into the community so smooth. I highly recommend Landmarc Real Estate and appreciate all of your help!
Everything above is public. Read the rest — including anything less flattering — on our Google listing.
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